Kaizen Family — Support
Something not working, or a question this page does not answer? Write to support@kaizengroupint.com and a person will reply.
When you write in, it helps to include: your device (iPhone 14, Pixel 8), the app version from Settings, and what you were doing when it went wrong. If a message appeared on screen, the exact wording is the single most useful thing you can send — it usually points straight at the cause.
Getting started
Setting up your household
Create your household, add the people in it, and say what causes the most chaos. Adding a child does not create an account for them — there is no sign-in for children, by design. You are simply telling the app who the household includes so activities can be assigned.
Getting the time zone right
Every date in Kaizen Family hangs off your household's time zone rather than your phone's, so a family who travels sees the same dates as a family at home. It is worth checking this is correct at setup.
Sending in a school notice
On the Kaizen tab you can paste the text of a notice, or photograph it. Both produce a list of the things the notice asks you to do — the event itself, plus any payment, form or packing deadline — and you take the ones you want.
- Nothing is added to your calendar until you tap to add it.
- Photographed paper is often skewed or shadowed. Where a date is unclear, the card says so rather than guessing — check anything flagged that way against the paper.
- If a date has already passed, it is still shown to you and marked as passed. You decide whether it matters.
- Everything you send in is saved under Sent in before, where you can look at it again or delete it.
If a notice comes back empty
Some notices genuinely contain nothing to do — a newsletter, a thank-you. If you expected something and got nothing, try photographing the page again in better light, or paste the text instead.
Subscriptions
Kaizen Family is free to use. Kaizen+ adds more of the assistant, and the weekly Kaizen Week review.
Restoring a purchase
If you have reinstalled the app or changed phone, open the paywall and choose Restore purchases. Use the same Apple Account or Google account the subscription was bought with.
Cancelling
Subscriptions are managed by the app store, not by us — we cannot cancel or refund one on your behalf.
- iPhone or iPad: open Settings, tap your name at the top, then Subscriptions, then Kaizen Family.
- Android: open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Kaizen Family.
For a refund, contact Apple Support or Google Play Support.
Your data
Deleting something you sent in
Kaizen tab → Sent in before → open the note → Delete this note. The note, anything the assistant found in it, and any photograph are removed for good. Whatever you already added to your calendar or list stays, because it is yours now.
Deleting your account
Settings, at the bottom of the screen. This removes your account and your household's information. It cannot be undone, and it is deliberately a little out of the way so it cannot be tapped by accident.
What Kaizen Family stores, and the little that is sent outside our systems, is set out in the privacy policy.
A limitation worth knowing
The allergy check is a text check, not a safety guarantee. When Kaizen suggests meals it removes anything matching an allergy you have recorded. It reads ingredient lists — so it cannot know about traces, shared equipment, a changed recipe, or an ingredient described in a way it does not recognise.
Always check the food yourself. Kaizen Family is not medical advice and is not a substitute for it.
Reporting a security problem
If you think you have found a vulnerability, please write to security@kaizengroupint.com rather than posting it publicly, and give us a reasonable chance to fix it. We will confirm we have received your report.
Contact
Support:
support@kaizengroupint.com
Privacy:
privacy@kaizengroupint.com
Typical reply time:
within two business days
Kaizen Group International LLC, 6200 Westchester Park Drive, #704, College Park, MD 20740, United States